Martyn Houghton Posted December 7, 2017 Share Posted December 7, 2017 As a follow-on to my other post about additional reminder destination, it would be useful to have the ability to have the option to send the reminder as a notification message, as well as an email message to the same target recipients as currently supported and mentioned in the linked post. I am trying to reduce out teams dependance on emails and what them to focus on notifications and activities within Hornbill not start having to check their separate email as well. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 9, 2018 Author Share Posted July 9, 2018 @James Ainsworth Just wondering if there are any plans to extend the SLM Escalation actions, such as generating notification (removing the need to use email), add to the new Board Manager? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 9, 2018 Share Posted July 9, 2018 Hi @Martyn Houghton We do have a change in our backlog for adding additional escalation actions. This was raised from this earlier post. You are already a connection on the change. The action for the new Board Manager App is already available under the escalations. You will need to make sure that you have updated to the latest Board Manager App and Service Manager App. The person setting this up will also need to have the Boards User Role assigned to them. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted July 10, 2018 Author Share Posted July 10, 2018 @James Ainsworth Thanks for the update. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 22, 2018 Author Share Posted August 22, 2018 @James Ainsworth Can you give me an update on the development item for additional escalation actions, in particular the ability to send a 'Hornbill Notification' rather than an only an email. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 22, 2018 Share Posted August 22, 2018 Hi Martyn, This hasn't yet made it to our development queue. I'll update this post once we have some progress with it. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted December 3, 2018 Author Share Posted December 3, 2018 @James Ainsworth Has the change for the added escalation action including generating an Hornbill Notification made it into the planned development queue yet? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted December 3, 2018 Share Posted December 3, 2018 Hi @Martyn Houghton This is still in our backlog. I'll review this again to check progress. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 6, 2019 Author Share Posted February 6, 2019 @James Ainsworth Is there any update on this item. As @Gerry has mentioned at a number of the insight meetings we too are trying not to add distractions which cause the users to have to come out of the Hornbill platform to read an email from the said platform about an SLM escalation, when this could be achieved by the existing notification setup in the platform itself. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 8, 2019 Share Posted February 8, 2019 Hi @Martyn Houghton I'm pleased to let you know that this has reached our development queue and will be targeted for release over the next 90 Days. I'll update this post once it is closer to completion. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 11, 2019 Author Share Posted February 11, 2019 @James Ainsworth That's great news. Thanks Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 27, 2019 Share Posted March 27, 2019 Hi @Martyn Houghton The work has been completed for this requirement. You may see this as early as next week in a Service Manager update. Keep an eye open for the release notes. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 28, 2019 Author Share Posted March 28, 2019 @James Ainsworth That's great news. I'll keep and eye out for it. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 24, 2019 Share Posted April 24, 2019 This is now available as of Service Manager build 1480. When defining escalation actions against the Service Level Targets, a new option for configuring notifications has been added. This lets you define notifications for the Owner, Owner's Manager, Team, or you can specify selected individuals to receive a notification. Hope this helps. Regards, James 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 25, 2019 Author Share Posted April 25, 2019 @James Ainsworth Thanks for the update (live the new screenshot cut out trim). Just waiting for a window in our current system change freeze, so that I can apply the latest Service Manager build which include this. This will be a great help in us keep the focus within the Hornbill platform rather than having to split your focus with the email client as well. Cheers Martyn 1 Link to comment Share on other sites More sharing options...
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