Hornbill not working in newly opened browser

[chrisnutt]

Hi All,

Over the weekend, it would appear that Hornbill has ceased working correctly. We run a dashboard from a machine using IE and that was working on Friday. This morning it is coming up with the attached after attempting log in (via ADFS). This is happening in admin, live and service. We don't use customer.

It would appear that it only works in browsers that were left open over the weekend. Initially, I thought it was just affecting IE, but colleagues have opened up fresh instances in Chrome and are getting the same error.

We have not recently applied any updates.

Chris

[TrevorKillick]

@chrisnutt

Looking at your logs it appears ADFS is failing to sign you in, if you go to https://admin.hornbill.com/INSTANCENAME/?ESPBasic=true you can login and bypass the SSO configuration. For some reason we do not appear to be correctly outputting the ADFS error but at a guess i would imagine the signing certificate as expired. 

If you go into your SSO Profile  (Admin Home -> System -> Security -> SSO Profiles) and update the affected SSO Profile with the refreshed certificate and your all set.  Here are a couple of useful links. 

https://wiki.hornbill.com/index.php/Single_Sign_On_with_SAML_2.0
https://wiki.hornbill.com/index.php/SSO_Example_Config_Microsoft_ADFS_2.0_for_User_Accounts

Kind Regards

Trevor Killick

[chrisnutt]

Thanks, Trevor.

We're looking at the ADFS stuff now. I'll let you know what we find.

Chris

[chrisnutt]

@TrevorKillick

Yes, we have refreshed the certificate and it is now working.

Thanks

Chris

[TrevorKillick]

@chrisnutt

Thanks for the confirmation, Dev took a look at the blank error message presented and fixed the issue so in the future a more friendly error will be presented that should point you in the right direction.

Kind Regards

Trevor Killick