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Martyn Houghton

Get Request Information missing Service Level Agreement and Service Level

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The 'Get Request Information' BPM node appears to be missing the fields for 'Service Level Agreement' and 'Service Level'.

We are in the process of going live with SLM and a number of our activities currently insert the flowcode value of Priority, which we are attempting to change to Service Level.

I tried refreshing the nodes and also get Service Details, but that still does not provide the  SLA or Service Level values as usable variables.

Is there a different node I should be using?

Cheers

Martyn

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Hi Martyn,

I don't believe that these fields were initially added as part of the Get Request Information.  I've raised a change to have these added.  I will update this post once the change has been processed.

Regards,

James

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Hi @Martyn Houghton

I just wanted to let you know that the work to include the Service Level and the Service Level Agreement as part of the Get Request Information - Request Details operation has been completed and this will be available in an upcoming update to Service Manager.

Read more about the operation on our wiki...

Regards,

James

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