Martyn Houghton Posted November 30, 2017 Posted November 30, 2017 The 'Get Request Information' BPM node appears to be missing the fields for 'Service Level Agreement' and 'Service Level'. We are in the process of going live with SLM and a number of our activities currently insert the flowcode value of Priority, which we are attempting to change to Service Level. I tried refreshing the nodes and also get Service Details, but that still does not provide the SLA or Service Level values as usable variables. Is there a different node I should be using? Cheers Martyn
James Ainsworth Posted November 30, 2017 Posted November 30, 2017 Hi Martyn, I don't believe that these fields were initially added as part of the Get Request Information. I've raised a change to have these added. I will update this post once the change has been processed. Regards, James
Martyn Houghton Posted November 30, 2017 Author Posted November 30, 2017 @James Ainsworth Thanks for confirming that they are on the way. Cheers Martyn
James Ainsworth Posted December 12, 2017 Posted December 12, 2017 Hi @Martyn Houghton I just wanted to let you know that the work to include the Service Level and the Service Level Agreement as part of the Get Request Information - Request Details operation has been completed and this will be available in an upcoming update to Service Manager. Read more about the operation on our wiki... Regards, James
Martyn Houghton Posted December 12, 2017 Author Posted December 12, 2017 @James Ainsworth Thanks. I keep an eye out for the release. Cheers Martyn
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