Jump to content

BPM not updating the status


Paul Alexander
 Share

Recommended Posts

HI

We've got some tickets which have suddenly started NOT updating correctly through the BPM (this worked up until a few days ago).

We have a node which changes the status of a ticket to 'closed'. This is reflected in the timeline, but NOT in the actual status of the ticket (see screenshot)

Any ideas please?

image.thumb.png.99c51fe45a6de690afd3153d5d59acb8.png

 

Link to comment
Share on other sites

7 hours ago, Paul Alexander said:

HI

We've got some tickets which have suddenly started NOT updating correctly through the BPM (this worked up until a few days ago).

We have a node which changes the status of a ticket to 'closed'. This is reflected in the timeline, but NOT in the actual status of the ticket (see screenshot)

Any ideas please?

image.thumb.png.99c51fe45a6de690afd3153d5d59acb8.png

 

Might be useful to know in case a developer comes to have a look at this... but have you refreshed the screen after the status has changed?

Link to comment
Share on other sites

You should not need to refresh the screen... I did think about this today and I wonder if it has anything to do with the fact that when closed, the request is "Open" rather than "Resolved"... however, as far as I remember, it should not matter... I'll have a more thorough look tomorrow ...

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...