Jump to content

Recommended Posts

Hi

We often want to assign a mixed group of requests (i.e. Service Requests, Incidents and maybe other request types?) to a given member of our team, but the bulk action feature (cog icon at top of list) doesn't appear. It appears if you only select requests of one type, but vanishes if you choose a variety of request types.  This is slows down assigning requests to our team. 

We also generally feel that the process of manually assigning a group of requests to an owner is rather too convoluted - too many clicks and not that intuitive.

Bulk select is fine, but it would be great to be able to do a drag and drop to a given team member or something comparable in terms of minimal clicks/keystrokes.

Link to post
Share on other sites

@Stuart Torres-Catmur

This wiki page maybe of interest. 

https://wiki.hornbill.com/index.php/Multi-Select_Actions

There are restrictions in place for both the multi-select actions on both Services and Request Types but you do have the options to turn these restrictions off on a global (system wide) basis.  

* Please do pay close attention to the trade off of turning these restrictions off as detailed on the wiki, but this maybe something you want to explore

Steve

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...