Take info from asset PC

[Dan Munns]

Hi all, 

I am trying to create an equipment disposal BPM but cannot get the information into the description field from the built in asset PC. 

When I have a node 'Get Progressive Capture Answers' followed by update Summary and Desc the description field is as below: 

Disposal Request for the following assets: 
undefined

The code in the description taken from the variable picker is "Disposal Request for the following assets:  &[global["flowcode"]["syspcfanswers"]]" (minus enclosing quotes)

I am guessing that currently there is no way to take the information from that PC form so does anyone have a way around it? 

I just need a list of asset tags in the description so that I can email the list to our disposal supplier.

Thanks 

Dan

[Dan Munns]

@Victor any ideas? 

[Victor]

@Dan Munns many ideas... some of them borderline outrageous!!

I'll have a look... can you PM me the PC and BP definition files?

[Dan Munns]

@Victor done. 

The BPM is nowhere near finished but it has the update summary and desc node in there. 

[Victor]

@Dan Munns I have replied in PM... don't think it can be done or at least I can't see any way with current functionality...

 

[Dan Munns]

Can I raise this as a new feature request then please? 

Getting the asset info out so I can email the supplier is key to the whole process working.

We are unable to use Service Manager for this until the feature is available. 

@Steven Boardman @James Ainsworth

[Dan Munns]

Anyone? @Steven Boardman @James Ainsworth

[Steven Boardman]

Hi @Dan Munns

Thanks for the enhancement request, we are currently discussing approaches to address this and we will then raise a change accordingly.   We do receive a number of feature enhancements and we review, and work through these.  As we are able to progress this we will post back here with updates. 

In the meantime and i totally accept it is not an ideal workaround, but if the asset tags were either asked for in a PC capture question and written to the description or custom field, or they were manually added in the request then they could be included in the email which gets sent, re which assets to dispose of.  

Once we have progress on this requirement we will post back

Thanks

Steve 

[samwoo]

Any ways of dealing with assets via he Progressive Capture and the Business Processes is a plus in my eyes... +1 

Please add me as an interested party.

[Dan Munns]

Has there been any movement on this? 

It would really make our process a lot smoother.

Thanks 

Dan

[Steven Boardman]

@Dan Munns @samwoo There is now an option in the business process designer which allows you to Get the list of assets linked to a request, and use that output string to populate a custom field and then inject this into email templates.

You can choose to return a list of just the asset names, or include the asset type with the returned list

You can do this for all assets of a request or per asset class

These are under Entity > Requests > Assets 

Hope that helps