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Customer organisation with branches and/or consortia


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I just want some advice and recommendations on how we can handle our customers who have a three layer structure so to say.

Structure is Company -> Branches -> Contact where the contacts can either belong to the different branches or to the overall company itself.

They may have branch staff that creates requests and should only be able to see their branch's requests and also company staff that should be able to see requests from the whole company.

Any ideas?


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  • 7 months later...

@Hornbill Support Team

I'm changing this to a development suggestion. Allow for customer organisations to be linked together or to have one parent/umbrella organisation where they can see each other's requests. We have several consortia among our customers where they need to share support information among them as well as being administered centrally.


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  • 5 months later...

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