lee mcdermott Posted November 23, 2017 Share Posted November 23, 2017 Hi , I am wondering if it is possible to get the BP to assign a call to a particular team based on what team was selected from a custom form (see attached) the custom form configured to use Group Picker for teams. I have on the BP used Get request questions from logging form and specified the form ID. But then not sure how the Assign to team automated task will look at the answer to do this? thanks lee Link to comment Share on other sites More sharing options...
Victor Posted November 23, 2017 Share Posted November 23, 2017 @lee mcdermott you would need decision nodes in the BP... Link to comment Share on other sites More sharing options...
lee mcdermott Posted November 23, 2017 Author Share Posted November 23, 2017 @Victor thanks victor. Ok so does that mean I would have to have a decision node for each potential team? So If there were for example 20 teams would I need to create decision nodes for 20 potential outcomes? Link to comment Share on other sites More sharing options...
Victor Posted November 23, 2017 Share Posted November 23, 2017 @lee mcdermott well, not 20 nodes... more like 10 ...but yes, you need to cater for each possible value in decision nodes... all 20 potential outcomes... and you need to maintain the process in case the teams change in time... Link to comment Share on other sites More sharing options...
lee mcdermott Posted November 23, 2017 Author Share Posted November 23, 2017 @Victor ok thanks lee Link to comment Share on other sites More sharing options...
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