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How to assign a call to a team based on a custom answer?


lee mcdermott
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Hi ,

 

I am wondering if it is possible to get the BP to assign a call to a particular team based on what team was selected from a custom form (see attached) the custom form configured to use Group Picker for teams.

 

I have on the BP used Get request questions from logging form and specified the form ID. But then not sure how the Assign to team automated task will look at the answer to do this?

 

thanks

 

lee

group picker.JPG

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