Reports Failing

[Martin.bowman]

Hi,

Since ESP 2856 yesterday,  Service Manager reports are displaying as 'Failed' status and no dates are returned in date columns withing the .csv output. The Preview works ok. Can you advise please?

Thanks

[TrevorKillick]

@Martin.bowman
 

We are working on correcting the failed report runs now. The missing dates we are currently investigation.

Apologies for the inconvenience. 

Kind Regards

Trevor Killick

[Martin.bowman]

Thanks @TrevorKillick

[Martin.bowman]

Hi @TrevorKillick  @Victor

Further to this is there nay update please, the dates are still not being displayed in the .csv output.  Thanks

Martin

[Victor]

@Martin.bowman yes, this is a known issue, should be fixed this week.

 

[Martyn Houghton]

@Victor

Appreciate the issue is being worked on, but Thursday of this week is the end of the month, like others I suspect, we will have a large volume of reports to generate for monthly reporting, so any further details in terms of timescales for this week would be reassuring.

Cheers

Martyn

[Victor]

@Martyn Houghton I have no details on the timescales I'm afraid other than what was mentioned in the post  ... when I find out more I'll surely update the post...

The issue is actually fixed is just waiting for a build to be deployed in live instances...

[Victor]

@Martin.bowman @Martyn Houghton the issue with empty date fields in exported reports is now fixed