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Failed to initialize application Operation timed out after 10005 milliseconds with 0 out of -1 bytes received


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Posted

We are seeing this error again when trying to open tickets - we are logging a call to support.

image.png.318f8c9508f8c5c888da73279266e2e2.png

Regards

Nasim

Posted

Nasim,

We have looked at your instance and can see people\analysts performing requests at a fair rate. Can you confirm that this is still effecting people and if so does it effect all  analysts.

Kind regards

Keith Stevenson

Posted

Yes its seems to be passed now...but worryingly this error had been a bit to common of late.

Nasim

Posted

Nasim,

Thanks for the confirmation. Unfortunately the error message is somewhat generic and doesnt relate to the issues last week (See https://community.hornbill.com/topic/11663-hornbill-connectivity-issues/ for overview of those.

We will continue our investigation and look at a less agnostic error message.

 

Kind Regards

Keith Stevenson

 

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