nasimg Posted November 20, 2017 Share Posted November 20, 2017 We are seeing this error again when trying to open tickets - we are logging a call to support. Regards Nasim Link to comment Share on other sites More sharing options...
Victor Posted November 20, 2017 Share Posted November 20, 2017 @nasimg we're looking into this Link to comment Share on other sites More sharing options...
Keith Stevenson Posted November 20, 2017 Share Posted November 20, 2017 Nasim, We have looked at your instance and can see people\analysts performing requests at a fair rate. Can you confirm that this is still effecting people and if so does it effect all analysts. Kind regards Keith Stevenson Link to comment Share on other sites More sharing options...
nasimg Posted November 20, 2017 Author Share Posted November 20, 2017 Yes its seems to be passed now...but worryingly this error had been a bit to common of late. Nasim Link to comment Share on other sites More sharing options...
Keith Stevenson Posted November 20, 2017 Share Posted November 20, 2017 Nasim, Thanks for the confirmation. Unfortunately the error message is somewhat generic and doesnt relate to the issues last week (See https://community.hornbill.com/topic/11663-hornbill-connectivity-issues/ for overview of those. We will continue our investigation and look at a less agnostic error message. Kind Regards Keith Stevenson Link to comment Share on other sites More sharing options...
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