Mailbox Integration query

[SJEaton]

Hi

We integrated an existing mailbox Neighbourhoods@walthamforest.gov.uk  into Hornbill at 15:50 on 15/11/17. When the mailbox integrated the emails already in the mailbox were integrated in as expected but with the date/time of the integration (15/11/17 15:50) rather than the original date/time that they were received into the mailbox.  Is this what usually happens as we haven't noticed this when integrating mailboxes previously?

This mailbox does have over 1800+ emails in it so maybe that's why we have noticed this time but it does cause a bit of a problem for the team as there is no way of knowing when these emails were actually received.  They are also all unread again so its hard to determine if they have been dealt with previously prior to integration or not.

Sam

 

[Daniel Dekel]

Hi @SJEaton,

I do understand the problem. We display as most email clients the date that was received. For us the received date is the date that our server processes the email. But obviously in this case the date received is very different than the sent one.

We can add an option to display the the sent date in the email message and maybe also in the list, but the list will be quite busy with two dates. We can add it as an optional parameter to display or not that Sent Date.

Regarding the unread flag, there is no way we could mark it as unread when is first processed. What you can do is select the the first message in the list and pressing Shift, select several messages down and mark all of them as read. You will only be able to select up to 50 messages at a time, so in not going to be that easy, sorry.

I will add a change for displaying the sent date if that will work for you.

Thanks,

Daniel.

[SJEaton]

Hi @Daniel Dekel

Yes the displaying of the send date will be something at least.  Will we be able to do this for those emails currently in the inbox once you have done the change?  When will the change be active?

In the meantime I will try and mark the emails as 'unread' as you have suggested above.

Thanks, Sam

[SJEaton]

Sorry @Daniel Dekel, just to confirm, when you say sent date, you do mean the date the email was received don't you (ie.  date sent to the mailbox?)

Sam

[Daniel Dekel]

@SJEaton date sent means the date the email was sent. When you write an email and press the send button, that is the date.

It can take about a week to g to Live and it will work for emails you've already received.

Hope is OK for you,

Thanks,

Daniell

[SJEaton]

ok thanks, let me know once the change has taken place.  Thanks

Sam

[SJEaton]

Hi @Daniel Dekel  I just marked a few as 'read' as you advised above but I think it moved them to the 'deleted items' folder and I don't want that to happen yet.  Why does it do that??

Sam 

[SJEaton]

Oh no it didn't do that, don't worry.  I can't seem to be able to mark a few as 'read' at a time though, it only seems to make the first one selected as 'read' even though I held down shift and selected others too ?

Sam

[Steve Giller]

@SJEaton Tick the checkbox on the first email, then Shift+Click the last one, all checkboxes between the two will now be full and you can mark them all as read.

[Daniel Dekel]

Hi @SJEaton,

Make sure you click on the read/unread on top of the list and not for the individual opened email in the right hand side.

By the way Sam, you can see how the time will be displayed now if the sent and received time are different.

(thanks @DeadMeatGF)

Daniel.

[SJEaton]

OK thank both.  @Daniel DekelWhere can I see how the time will be displayed now if the sent and received time are different? 

[Daniel Dekel]

@SJEaton,

The screenshot I've sent you is just a preview of how it will be displayed, but is not in Live yet.

It will be displayed in two places.

1. In the Email Preview: When you open an email, at the moment the right hand side shows the Received Time, in the next release it will show something like "11/10/2017 15:20 -> 13/10/2017 10:30".

2. The emails list column: If you expand the column using the icon on the bottom to make it wider, it will show the full time format (not the elapsed time) and if time is different it will show also both times (11/10/2017 15:20 -> 13/10/2017 10:30) .

Thanks.

Daniel.

[SJEaton]

OK cool, thanks

[Daniel Dekel]

Hi @SJEaton,

Just letting you know that the changes for the email are now in Live. You can now refresh your page to see them.

Thanks,

Daniel

[SJEaton]

That's great, thanks Daniel