Dan Munns Posted November 16, 2017 Posted November 16, 2017 Hi all, I am adding a new team into our instance and don't want to have their category profiles in the current structure as it will start to get very messy. I have added a new profile for the team but when selecting 'Update Logging Category' in the BPM is only shows the old list. I can't see a way to set the new list as a logging category list and I can see a way to set the new list against a service etc. Any help? Thanks Dan P.S. If this currently cannot be done then can I raise it as an enhancement please.
samwoo Posted November 16, 2017 Posted November 16, 2017 +1 for an enchancement we can create new profiles but I don't think we can set them to be used anywhere else in Hornbill. It would be nice to be able to use this outside of call logging and resolving - such as in the Progressive Capture on the IT Portal, or maybe against an asset for instance.
James Ainsworth Posted November 17, 2017 Posted November 17, 2017 Hi @Dan Munns On a Service you can select the starting level of the Category Tree. I was wondering if you had tried this? You can set this for the all the Services that this team supports. When selecting a category for their requests they would only see the sub categories under this selected level.
Dan Munns Posted November 20, 2017 Author Posted November 20, 2017 @James Ainsworth I have done this for some teams but as you can imagine the Service Desk logging categories are wide and varied as the triage point for almost all tickets so I was trying to narrow the field for them more than anything. Thanks
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