Supporting Teams

[SJEaton]

Is it right that all supporting teams for a service are able to see all requests allocated to each others teams or is there a way that access can be restricted?

We have 2 HR teams and want to set up a catalogue item where depending on a query type selected in the procap, the workflow allocates the request to one of these teams but the teams don't want to be able to see each others requests as some may contain personal info regarding the customer.  I'm assuming we can't restrict access to each others requests if the 2 teams are supporting teams to the service where this catalogue item sits?

Sam   

[Martyn Houghton]

@SJEaton

You are correct. The supporting team is the key to the permission to see the request. As I understand it you would need to have two separate services, with them being assigned to the appropriate separate supporting team to achieve this.

Cheers

Martyn

[SJEaton]

Hi Martyn

That's what I thought.  Thanks for confirming.

Sam