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Unable to add Change Relationship


Paul Morrow
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Hi @Paul Morrow thanks for the question.  

Project Manager is respecting the users rights and permissions in Service Manager, so when you are searching in Project Manager to relate a ticket from Service Manager it will only return you tickets which you have the rights to view.  This could be based on:

* Your rights to work with Change Requests in Service Manager

* Only showing you Change Requests logged against services which your teams support in Service Manager

Having checked on my instance it seems to find Changes for me, where i have the rights to view changes in Service Manager

image.png

Is it possible to check if you have the rights to work with Changes in Service Manager and if you can view changes in Service Manager for the services which your teams support?

If you can see Changes in Service Manager could you copy and paste a Change ID from Service Manager into the Project Manager relationship search bar and see if it matches and is visible?

Steve

 

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