Victor Posted November 14, 2017 Posted November 14, 2017 @nasimg issue is now resolved https://community.hornbill.com/topic/11631-failed-to-initialize-application-operation-timed-out-after-10002-milliseconds-with-0-out-of-1-bytes-received/ 1 minute ago, Victor said: @all The issue has now been resolved. Apologies for the disruption, I can confirm this was not caused by or as a follow up on yesterday issue. This one was caused by a LINUX defect/bug in one of our data servers which made one of our databases unresponsive for a short while.
Steve Giller Posted November 15, 2017 Posted November 15, 2017 Similar problems this morning, they appear to have resolved themselves while I was gathering error messages! I've posted anyway in case there are any lingering issues. The errors were more or less changing between the ones attached, although the instance check on the support site was showing as OK.
Steve Giller Posted November 15, 2017 Posted November 15, 2017 I spoke too soon - these are back, unfortunately. The admin page raises the error below.
TrevorKillick Posted November 15, 2017 Posted November 15, 2017 @DeadMeatGF This is currently being investigated, @Victor is bashing some heads together. As soon as we have an further information we will get back to you. Again apologies for the inconvenience. Kind Regards Trevor Killick
Steve Giller Posted November 15, 2017 Posted November 15, 2017 Thanks @TrevorKillick I've raised it as a request, linking back to this thread.
TrevorKillick Posted November 15, 2017 Posted November 15, 2017 @DeadMeatGF Can you try now our Infrastructure Guys assure us the issue has been rectified. Kind Regards Trevor Killick
Steve Giller Posted November 15, 2017 Posted November 15, 2017 @TrevorKillick All three back up and running. Thanks for the update.
Guest Posted November 15, 2017 Posted November 15, 2017 @DeadMeatGF Glad to hear that it's ok now. I tried to reach you but all is good now Regards Pam
Steve Giller Posted November 15, 2017 Posted November 15, 2017 @Pamela Ah, yes - my Skype is showing as busy, sorry. Reception never interrupt a busy status for something important, only for annoying trivialities!
nasimg Posted November 15, 2017 Posted November 15, 2017 Hi @Victor, @TrevorKillick We are still seeing performance issues on our instance, actions on tickets is very slow - is this something you are aware of? Nasim
Victor Posted November 15, 2017 Posted November 15, 2017 @nasimg no, we aren't aware of any issue but we'll investigate...
Victor Posted November 15, 2017 Posted November 15, 2017 @nasimg please log a support request with us
Victor Posted November 17, 2017 Posted November 17, 2017 @Ralf Peters @nasimg @chrisnutt @gwynne @Gary@ADL @Stuart Torres-Catmur @shamaila.yousaf @Lyonel @james.edwards @Keith @Kelvin @AndyColeman @DeadMeatGF please see this:
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