Ralf Peters Posted November 13, 2017 Share Posted November 13, 2017 Hi, getting cannot connect to server messages Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @Ralf Peters yes, we are aware of the issue and working to have it fixed. It should be back to normal soon. Link to comment Share on other sites More sharing options...
Ralf Peters Posted November 13, 2017 Author Share Posted November 13, 2017 doesn't work for 10 minutes, finally got around to post on forum and website becomes responsive again . Link to comment Share on other sites More sharing options...
Ralf Peters Posted November 13, 2017 Author Share Posted November 13, 2017 thanks @Victor seems to be good again Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 It's an intermittent issue we are working to have fixed ASAP. Please bear with us. Link to comment Share on other sites More sharing options...
nasimg Posted November 13, 2017 Share Posted November 13, 2017 We are still not able to log on successfully Operation timed out after 10006 milliseconds with 0 out of -1 bytes received Please contact you system administrator or click here to try again Nasim Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @nasimg 2 minutes ago, Victor said: It's an intermittent issue we are working to have fixed ASAP. Please bear with us. Link to comment Share on other sites More sharing options...
Ralf Peters Posted November 13, 2017 Author Share Posted November 13, 2017 ours is gone again too ! unable to assign coult not connect to server error code -1 Link to comment Share on other sites More sharing options...
chrisnutt Posted November 13, 2017 Share Posted November 13, 2017 Hi All, The issue is still happening here. Just got the same errors reported above again. Happening to all users. Has been on and off for 50 to 55 minutes now. First reported to me at 1345 if it helps. Chris Link to comment Share on other sites More sharing options...
gwynne Posted November 13, 2017 Share Posted November 13, 2017 Hey, same for us as well Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @all We are still working to have this issue fixed. Rough ETA to have everything back up an running is 20 min now. Apologies for any inconvenience caused. Link to comment Share on other sites More sharing options...
Gary@ADL Posted November 13, 2017 Share Posted November 13, 2017 our email is not sending from hornbill? looks to have been for the last 2 hours or so? is this related? thanks Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @Gary@ADL I am not sure, I will have a look once the performance/connectivity issue is fixed... Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted November 13, 2017 Share Posted November 13, 2017 Hi Victor Just confirming we've also been experiencing the same issues. We'll sit tight until we get an update confirming fix has been completed. Thanks Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted November 13, 2017 Share Posted November 13, 2017 We're now back up & running our end. Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted November 13, 2017 Share Posted November 13, 2017 Spoke too soon:( 1 Link to comment Share on other sites More sharing options...
Lyonel Posted November 13, 2017 Share Posted November 13, 2017 Just for the sake of it, having the same issue here Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @all The issue is that one of our infrastructure resources is heavily under load. This is causing the exact symptoms you experience: slowness, the timeouts, etc.. We are working on the clock to free up this resource but is taking a but I'm afraid. I don't have any more updates at this point but it might be the case it will take a bit longer than our original estimate to restore the full service. As I understand at this point it will take roughly 20-25 more min to have this sorted. Once again apologies for inconveniences caused. 2 1 Link to comment Share on other sites More sharing options...
Guest Posted November 13, 2017 Share Posted November 13, 2017 As well as this (and just in case it's related) we're also seeing that emails are being picked up from the only configured pop3 box we have for this but then not getting to the Service Manager inbox, presumably because of the timeouts. Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @all We estimate to restore full functionality of the service in the next 10 minutes Link to comment Share on other sites More sharing options...
chrisnutt Posted November 13, 2017 Share Posted November 13, 2017 @Victor is there any further update now? Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @all This issue has now been resolved and all services should be now functioning as normal. We are conducting an investigation to identify the root cause of this issue as well as the impact it caused across all instances. Once we determine this we will update this thread further. Thank you for your patience and once again please accept our apologies for all the inconveniences caused.@james.edwards @Gary@ADL please let us know if the email issue still persists to establish if it was caused by this or is something else we need to look at 1 Link to comment Share on other sites More sharing options...
chrisnutt Posted November 13, 2017 Share Posted November 13, 2017 Thanks @Victor Link to comment Share on other sites More sharing options...
Keith Posted November 13, 2017 Share Posted November 13, 2017 Thanks for keep us all posted @Victor. Very happy to hear this is now resolved. Link to comment Share on other sites More sharing options...
Stuart Torres-Catmur Posted November 13, 2017 Share Posted November 13, 2017 Hi Victor We're back on line here. It's running a bit slow, but not crashing. I'm guessing there may be some catch-up work the server is doing that accounts for this. Link to comment Share on other sites More sharing options...
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