Paul Trenter Posted November 8, 2017 Posted November 8, 2017 Hi there. I've a widget to show calls logged from the start of the current month. It seems to work ok but needs manual refreshing. It is set to auto refresh every 5 minutes in the settings. Here is the SQL script for it, shamlessly stolen from a sandbox account example. (h_requesttype = 'Incident' OR h_requesttype = 'Service Request') AND h_datelogged >= LAST_DAY(NOW() - INTERVAL 1 MONTH) + INTERVAL 1 DAY All advice appreciated.
Steven Boardman Posted November 9, 2017 Posted November 9, 2017 Hi @Paul Trenter I've created a counter list widget with that configuration, and then added this to a dashboard and put the dashboard into full screen mode and this seems to refresh as expected automatically. Could you confirm if you are viewing the dashboard in full screen mode (arrows icon), as auto-refresh only works in full screen If you are in full screen mode and the issue still persists could you share a screen shot of the widget configuration view so we can try and replicate exactly Thanks Steve
Paul Trenter Posted November 9, 2017 Author Posted November 9, 2017 Hi Steve, thanks for the reply. Yes we display in full screen mode. Here are the Widget Settings:
Steven Boardman Posted November 9, 2017 Posted November 9, 2017 @Paul Trenter strange that is the same configuration as i had and would have expected. Could you try one thing for me, could you create a dashboard with just this one widget, and set the refresh to 1 minute, and then when in full screen open up the browser develop tools and view the console, like below. After a minute we would expect to see the following console entries as the widget tries to refresh, could you try this and forward anything which you see in the console? Thanks Steve
Paul Trenter Posted November 16, 2017 Author Posted November 16, 2017 @Steven Boardman Cheers, I've set this up as you requested. It looks like it's refreshing absolutely fine for the console and testing. Gone back to the other dashboard and seems setting refresh to 1 minute is doing the trick there too. Thanks, looks all good now. 1
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now