m.vandun Posted November 8, 2017 Share Posted November 8, 2017 Hi, We have a project active where our agents have tasks assigned. When changing the progress we get the following message. Tried changing the rights of the user Project manager and Project administrator but still get the same message. Also I've noticed the task is set on assigned, the agent does not have any options to activate the task. Kind Regards, Link to comment Share on other sites More sharing options...
m.vandun Posted November 13, 2017 Author Share Posted November 13, 2017 Hi @alextumber Any idea what this could be? Kind regards, Mark Link to comment Share on other sites More sharing options...
m.vandun Posted November 17, 2017 Author Share Posted November 17, 2017 @alextumber Did you have time to look at this issue we're having? Kind Regards, Mark Link to comment Share on other sites More sharing options...
AlexTumber Posted November 17, 2017 Share Posted November 17, 2017 Hi Mark, I'll take a look but what does it say in the server service logs? There are a number of ways that a task update can fail at the moment and we are not sending a detailed enough error message back to the user initiating the action. This is something that we hope to address in the next few updates. Alex Link to comment Share on other sites More sharing options...
m.vandun Posted November 17, 2017 Author Share Posted November 17, 2017 Hi Alex, Where in the log (and which one) should I be able and find more info. Can't seem to find anything. Mark Link to comment Share on other sites More sharing options...
m.vandun Posted November 17, 2017 Author Share Posted November 17, 2017 Hi Alex, I found these, are these related to the project update? 29514910:40:22 17-11-2017errorscripts25056nodeName: Task: TaskUpdate; nodeId: 246dc9dc-be25-43b7-a041-c3d14829d668; "EspMethodCall:invoke: Operation[task:taskUpdate2] You are not the owner of this task, you can not change the ownership" 29514810:40:22 17-11-2017errorcomms25056Operation[task:taskUpdate2] You are not the owner of this task, you can not change the ownership 29514710:40:22 17-11-2017errorcomms25056Operation[task:taskUpdate2] You are not the owner of this task, you can not change the ownership 29514610:40:22 17-11-2017errorperf25056task:taskUpdate2() Operation Invocation results: failure (389046272 B, 90 ms, -16 kB, 0 ms, 0 kB) We also have this issue when task owner is trying to update. Unfortunately the person is not in the office at this moment so I cannot verify. Link to comment Share on other sites More sharing options...
m.vandun Posted November 28, 2017 Author Share Posted November 28, 2017 @alextumber Any updates on this? Link to comment Share on other sites More sharing options...
AlexTumber Posted November 28, 2017 Share Posted November 28, 2017 Hi Mark, This is something that our dev team is currently working on fixing and will be part of the next Project Manager update. Alex Link to comment Share on other sites More sharing options...
m.vandun Posted November 28, 2017 Author Share Posted November 28, 2017 Ok, thanks for the update. 1 Link to comment Share on other sites More sharing options...
AlexTumber Posted December 6, 2017 Share Posted December 6, 2017 @m.vandun Just an update on this; the next Project Manager update will feature additional informative error messages regarding failed updates however the real problem unfortunately will not be solved just yet. Our dev team is working hard at the problem as it requires an underlying platform change to work correctly. Incidentally, the same problem exists in the Service Manager application so I would like to think we can fix this quickly as it is impacting multiple applications. Alex Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 26, 2018 Share Posted February 26, 2018 Hi We've just come across what seems to be a similar problem in Project Manager where a Project Admin has tried reassigning tasks but gets the error as shown above ("Failed to update the task") is there an update on when the fix will be available please? thanks Link to comment Share on other sites More sharing options...
AlexTumber Posted February 26, 2018 Share Posted February 26, 2018 Hi @Paul Alexander, thanks for your post. I will chase this up internally. As it stands only the owner/assignee should be able to reassign a project task. Alex Link to comment Share on other sites More sharing options...
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