Shamaila.Yousaf Posted November 7, 2017 Share Posted November 7, 2017 Hi Team I have noticed that there has been a few recent changes to the 'File attachments' against calls, it allows one to edit visibility etc (which is great!), however; I was wondering if we can have an option to forward the attachment. I appreciate as a workaround we can download and save file however; allowing one to forward will reduce these steps. We would use this when forwarding a line managers IT Hardware requests to Exec (who would not have access to Service Manager) - the customer highlights the requirements, so from the Service Desk's point of view, once we receive the completed form, clicking on actions and email to FWD would be a great benefit and would save us from manually having to copy & paste the details into the job then emailing the Exec Team. Your continued support is always greatly appreciated. Regards Sxx Link to comment Share on other sites More sharing options...
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