Service Manager Emails - Attachments - option to add to ticket

[Martyn Houghton]

When sending an email from Service Manager and adding attachments, it would be really useful to have the feature to optionally to add them as an 'Attachment' on the request itself and determine their visibility.

This was the customer/coworker can always manually download them from the portal if they are blocked by email rules etc.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Thanks for your post.  This can be achieved but it is done by first adding the attachment to the request where you can control the visibility and the description text, and then from the email component you can use the Show Associated Files option to send attachments from the request along with an outgoing email.  

Regards,

James

[Martyn Houghton]

@James Ainsworth

Thanks. Sorry did not make it clear in the original post, but the idea was to be able to do it in reverse, i.e. undertake the action of adding as a request attachment when you add it as an email attachment in one process, as this is the most common route attachments are added by our analysts.

Cheers

Martyn