Report Failed to run

[Joyce]

Hi,

 I was just wondering if there is a problem with running reports? All my reports are failing to run, although I can pre-view the data.

 

Thanks.

Joyce

[Joyce]

@Bob Dickinson

[Joyce]

It is affecting all our users

[TrevorKillick]

@Joyce

We are investigating your issue now, i will provide an update as soon as i have on.

Kind Regards

Trevor Killick 

[TrevorKillick]

@Joyce

Our Infrastructure team believe they have identified and rectified the issue. Can you try and run a report again please and let me know the outcome. 

Kind Regards

Trevor Killick 

[Joyce]

Yes, it is working again.

 

Thanks @TrevorKillick

[Darren Rose]

Do we know what the problem was @TrevorKillick? We seem to have run into a few issues with reports over the last couple of weeks... 

@Steven Boardman

[TrevorKillick]

@Darren Rose

While looking through the logs we noticed that at 2017-11-01 12:24:05Z the process which runs the reports lost its connection to the database and failed to recover from this resulting in failed report runs, this is a known issue that can effect different services a fix has been provided by Development to prevent this from occurring again and we are doing everything we can to expedite this fix to live as soon as we can. 

Apologies for the inconvenience. 

Kind Regards

Trevor Killick