Joyce 5 Posted November 1, 2017 Hi, I was just wondering if there is a problem with running reports? All my reports are failing to run, although I can pre-view the data. Thanks. Joyce Share this post Link to post Share on other sites
Joyce 5 Posted November 1, 2017 It is affecting all our users Share this post Link to post Share on other sites
TrevorKillick 145 Posted November 1, 2017 @Joyce We are investigating your issue now, i will provide an update as soon as i have on. Kind Regards Trevor Killick Share this post Link to post Share on other sites
TrevorKillick 145 Posted November 1, 2017 @Joyce Our Infrastructure team believe they have identified and rectified the issue. Can you try and run a report again please and let me know the outcome. Kind Regards Trevor Killick Share this post Link to post Share on other sites
Joyce 5 Posted November 1, 2017 Yes, it is working again. Thanks @TrevorKillick 1 Share this post Link to post Share on other sites
Darren Rose 145 Posted November 1, 2017 Do we know what the problem was @TrevorKillick? We seem to have run into a few issues with reports over the last couple of weeks... @Steven Boardman Share this post Link to post Share on other sites
TrevorKillick 145 Posted November 1, 2017 @Darren Rose While looking through the logs we noticed that at 2017-11-01 12:24:05Z the process which runs the reports lost its connection to the database and failed to recover from this resulting in failed report runs, this is a known issue that can effect different services a fix has been provided by Development to prevent this from occurring again and we are doing everything we can to expedite this fix to live as soon as we can. Apologies for the inconvenience. Kind Regards Trevor Killick Share this post Link to post Share on other sites
