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Business Owner and Technical Owner on Services

Darren Rose

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The h_itsm_services table has 2 columns which we would find very useful to use - Business Owner and Technical Owner

However, these do not appear to be used and I am unable to populate them via the Services in Service Manager. Am I missing something? 



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Hi Darren, 

Thanks for your post.  These were added in order to support some features that we are looking at which may be added in the future.   We do sometimes update the database schema ahead of a feature being available in order to help prepare or plan.

As this feature is not currently scheduled it is still a good time to have some input into some of the requirements that you might have for these two types of users, business and technical.  I would be interested to know how you see these being used?

Kind regards,


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