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closed and resolved Report and measure


yelyah.nodrog
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Is there a way to run a report to tell me exactly how many calls a user has closed and resolved on a specific day.

We run a report for calls resolved monthly, which gives us a total of each users resolved calls between a month period.

Which is done like so:

Capture.thumb.PNG.fbf4b59705d1b8e2cb582464a022454b.PNG

However if I wanted to see a combined total of calls resolved or closed within a month how would I go about doing this, This is so we can get a true value of how many calls are worked by user by day?

Thanks

Hayley.

 

 

 

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  • 2 weeks later...

Hi @yelyah.nodrog

Hopefully I've understood your requirement correctly - but I think what you would need to do is to add another "Between Date Time" clasuse but this time setting it against the Date Closed. 

A few things:

  • Ensure to include brackets around the "Between Time" selector clauses
  • Make sure you use an OR operator
  • On your new "Date Closed Between" clause, you will notice you have a check box called "Use existing prompt" - check this and select the prompt you have have already created. This means that you do not have to enter another date range - it will use the one you have already selected!

So it will look a bit like this:

Screenshot_8.png

 

Give that a try and see if it works. 

Kind Regards

Bob

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  • 2 weeks later...

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