closed and resolved Report and measure

[yelyah.nodrog]

Is there a way to run a report to tell me exactly how many calls a user has closed and resolved on a specific day.

We run a report for calls resolved monthly, which gives us a total of each users resolved calls between a month period.

Which is done like so:

However if I wanted to see a combined total of calls resolved or closed within a month how would I go about doing this, This is so we can get a true value of how many calls are worked by user by day?

Thanks

Hayley.

 

 

 

[Guest]

Hi @yelyah.nodrog

Hopefully I've understood your requirement correctly - but I think what you would need to do is to add another "Between Date Time" clasuse but this time setting it against the Date Closed. 

A few things:

• Ensure to include brackets around the "Between Time" selector clauses
• Make sure you use an OR operator
• On your new "Date Closed Between" clause, you will notice you have a check box called "Use existing prompt" - check this and select the prompt you have have already created. This means that you do not have to enter another date range - it will use the one you have already selected!

So it will look a bit like this:

 

Give that a try and see if it works. 

Kind Regards

Bob

[yelyah.nodrog]

perfect thanks bob!