Jump to content

Visibility of Service


Recommended Posts

Hi @SJEaton

On each catalog item in these services you still need to set the visibility to ServiceDesk .  These should then still show as options for your agents on live.hornbill but the service and catalog items should not be visible on the portal for customers

Screen Shot 2017-10-30 at 14.17.32.png

I have tested this and it seems to work as expected for me, let us know if this is still not the case or if you are not seeing them now?


Link to comment
Share on other sites

@SJEaton let us know know how you get on,  another thing to check is if you have subscribed users to the service, and that when you are logging via the service desk that the customer you are logging for is subscribed to this service?  also if the team you belong to supports the service, so has the rights to see this service when logging requests for a subscribed customer? 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...