SJEaton Posted October 30, 2017 Share Posted October 30, 2017 Hiya As you know we have developed our recruitment process on Hornbill. Although we understand that all emails sent via a request are held within the request timeline, our audit department have stated that there is still a requirement to hold certain emails relating to a recruitment on the individuals personal file. Admins cannot however find the facility to save an email and are therefore currently having to forward emails to themselves and then save them from outlook which is a bit of a clunky process. Can you advise if there is a simpler way of saving emails to file or if this is something you can develop in future? Thanks Sam Link to comment Share on other sites More sharing options...
Dan Munns Posted October 30, 2017 Share Posted October 30, 2017 We have two exchange mailboxes for each Service Manager mailbox for this reason. As Service Manager deletes email from the original exchange mailbox we created ITServiceDesk@business.com for the users to email. We then set this in exchange to auto forward all emails to SMITServiceDesk@business.com and connected this mailbox to Service Manager. This way we still have copies of all the email in the ITServiceDesk@business.com mailbox which, once added to Outlook, we can save to folders as normal. Link to comment Share on other sites More sharing options...
SJEaton Posted October 31, 2017 Author Share Posted October 31, 2017 Thanks Dan. not sure if this still feels a tad clunky though. It would be ideal if we could just have the option to save an email from Hornbill itself. @Victor can this be put forward as a suggestion? Sam Link to comment Share on other sites More sharing options...
Victor Posted October 31, 2017 Share Posted October 31, 2017 @SJEaton I think it can but it would be something which @James Ainsworth or @Steven Boardman can confirm and would be able to do... Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 31, 2017 Share Posted October 31, 2017 Hi Sam, When it comes to saving, do you require the email to be saved in a format that can be later opened again in another email client, or would something like a PDF printout of the email also work? I'm not aware of any plans at the moment for adding the ability to save an email to file from within Hornbill. Regards, James Link to comment Share on other sites More sharing options...
SJEaton Posted November 1, 2017 Author Share Posted November 1, 2017 Hi James, I would say either outlook email format or a PDF of the email would be fine. Sam Link to comment Share on other sites More sharing options...
SJEaton Posted November 13, 2017 Author Share Posted November 13, 2017 Hi @James Ainsworth, just following up on this. Is there something that can be done? Sam Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 13, 2017 Share Posted November 13, 2017 Hi @SJEaton Today, with the Collaboration Core update to build 711, there is now an option to print your emails. As part of the printing you can select to print to PDF. Let us know if this helps. Regards, James Link to comment Share on other sites More sharing options...
SJEaton Posted November 14, 2017 Author Share Posted November 14, 2017 That should do the trick, thanks James Link to comment Share on other sites More sharing options...
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