derekgreen Posted October 25, 2017 Share Posted October 25, 2017 Hi. I am being plagued by notification emails whenever a call is raised on the Service Desk - don't mind receiving one email but I'm getting two from every call raised. Any ideas gratefully received. Link to comment Share on other sites More sharing options...
Victor Posted October 25, 2017 Share Posted October 25, 2017 @derekgreen I need to have a look at some requests where this issue occurs... do you have any example references? Link to comment Share on other sites More sharing options...
derekgreen Posted October 25, 2017 Author Share Posted October 25, 2017 Hi Victor - all of them! Have attached a snip from my inbox, two calls that came in earlier today. Thanks. Link to comment Share on other sites More sharing options...
Victor Posted October 25, 2017 Share Posted October 25, 2017 @derekgreen ok, thanks ;) I'll have a look and update as soon as I have some info on this... EDIT: there was a defect with this behavior fixed in 1073 (latest update)... if I am not mistaken that the fix was indeed included in latest update... I need to check this. Link to comment Share on other sites More sharing options...
derekgreen Posted October 25, 2017 Author Share Posted October 25, 2017 Thanks Victor! Link to comment Share on other sites More sharing options...
Victor Posted October 25, 2017 Share Posted October 25, 2017 @derekgreen yes, the fix I was talking about was indeed deployed (it was build 1066: https://forums.hornbill.com/topic/11360-new-update-hornbill-service-manager-1066/) so it could be something else causing this in your instance, I'll keep investigating... Link to comment Share on other sites More sharing options...
derekgreen Posted October 25, 2017 Author Share Posted October 25, 2017 It's probably something I've set up in error - I'm the only team member this happens to! Link to comment Share on other sites More sharing options...
derekgreen Posted October 26, 2017 Author Share Posted October 26, 2017 Victor - just noticed that if I log a call personally I only get one notification email, it's when anyone else logs one that I get a double. Curious! Link to comment Share on other sites More sharing options...
Victor Posted October 26, 2017 Share Posted October 26, 2017 @derekgreen I will investigate this scenario as well... no updates yet as I did not have a chance to look into greater detail. I will have some updates later this afternoon Link to comment Share on other sites More sharing options...
derekgreen Posted October 26, 2017 Author Share Posted October 26, 2017 That's fine, Victor. Doesn't stop anyone from logging or dealing with calls, just a bit annoying for me! Link to comment Share on other sites More sharing options...
Victor Posted November 8, 2017 Share Posted November 8, 2017 @derekgreen apologies for the delays on this... work got in the way, sorry I managed to have a quick look and found the reason why you getting duplicate emails on request assignment. This is because your user and the admin user are part of the team... the admin user has the same email address as your user... so... you will receive two emails My suggestion would be to remove the admin user from the team unless you really need this user in the team... if you do, we can think of other solutions... Link to comment Share on other sites More sharing options...
derekgreen Posted November 14, 2017 Author Share Posted November 14, 2017 Hi Victor - great stuff, thanks! I'll remove the admin user from the team, no need for it to be there. Link to comment Share on other sites More sharing options...
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