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Posted

Hi. I am being plagued by notification emails whenever a call is raised on the Service Desk - don't mind receiving one email but I'm getting two from every call raised. Any ideas gratefully received.

Posted

@derekgreen ok, thanks ;)  I'll have a look and update as soon as I have some info on this...

EDIT: there was a defect with this behavior fixed in 1073 (latest update)... if I am not mistaken that the fix was indeed included in latest update... I need to check this.

  • 2 weeks later...
Posted

@derekgreen apologies for the delays on this... work got in the way, sorry :( 

I managed to have a quick look and found the reason why you getting duplicate emails on request assignment. This is because your user and the admin user are part of the team... the admin user has the same email address as your user... so... you will receive two emails :)

My suggestion would be to remove the admin user from the team unless you really need this user in the team... if you do, we can think of other solutions...

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