Running Report Issue

[AndyColeman]

Good morning,

I run a regular monthly report on Total Resolved Jobs Between Date Range, which gives me a nice bar chart followed by the list of the requests. Today when running the report (tried twice) I am not getting my bar chart but just a list of requests. 

Is there an issue? Nothing has changed from our side. 

Thanks,

Andy

[TrevorKillick]

@AndyColeman

Can you ping me over the Report HTML File an i can take a look at it please.

Kind Regards

Trevor Killick 

[AndyColeman]

Thanks Trevor, I have sent via Message. 

[TrevorKillick]

@AndyColeman

One of our developers replicated the issue and it occurs if you have a report with no chart title defined. Development are looking into a fix for the issue in mean time if you edit the report and give the chart a title (Available from the Publishing tab "Char Title") you should be able to re run the report.

Kind Regards

Trevor Killick

[AndyColeman]

Thanks @TrevorKillick

I have had a look in the properties of the report and can see it has a chart title already. Do I need to change it from it's current title? 

[TrevorKillick]

@AndyColeman

Sorry so looking at your report there is a separate issue to do with the number of samples being shown can you reduce this to 10 and try it again.

Kind Regards

Trevor Killick

[AndyColeman]

Hi @TrevorKillick

Applying the change to 10 has now provided a graph but not how I am used to seeing it. I normally get a chart from left to right starting at which analyst had resolved the most calls over a set period of time which has always been great and a report I run regular. Now I am getting a random selection of 11 analysts and in no order that I can work out. For example from left to right the first four in the chart's numbers are as follows.

'1' '100' '236' '73' 

I could really do with the report going back to normal as soon as possible please.

Thanks,

Andy

[TrevorKillick]

@AndyColeman

The ability to see the full amount of samples will be fixed in the next build of the Platform along with the issue where the order on the chart was not being respected.

Apologies for the inconvenience caused. 

Kind Regards

Trevor Killick

[AndyColeman]

Hi Trevor,

 

I have sent you a copy of a recent one that has worked and the most recent which is what I refer to above. It's really odd that aside from what you asked me to change we have not changed anything but everything looks different. 

Any help would be great.

Thanks,

Andy

[TrevorKillick]

Hi @AndyColeman

So recently there was a platform change to reporting to update the charting library and overall look at feel of the outputs ready for some significant changes we are currently looking at providing over the coming weeks / months. Unfortunately this change had some unexpected consequences and introduced a number of defects namely the limit on group by samples the group by sample order and a number of other issues we are working on providing fixes for. 

The issues mentioned by yourself in this thread have been fixed and we are looking at improving our process around changes in this area to prevent these issues from reoccurring with any future changes. The fixes will be provided in the next automatic platform build when it rolls out.

Kind Regards

Trevor Killick 

[AndyColeman]

Thanks @TrevorKillick so when will I be able to successfully run the report? I just need to set expectations from our side. 

 

[TrevorKillick]

@AndyColeman At the moment the next build is going to be a week or two away at the least. If this is something critical you must have working correctly we can look at providing a patch on a case by case basis to resolve these report output issues you have.

Again apologies for this.

Kind Regards

Trevor Killick 

[AndyColeman]

Hi @TrevorKillick

Any news on this? I have come to do my next report which is vital for me to get in over the next week for SLA's met/SLA's not met. I have a Dashboard set up for this but even this has stopped picking up the correct information, it is only listing 10 people throughout the whole department when normally it gives me everyone so I can work out what percentage of SLA's we have hit and what we haven't broken down by analyst. 

Any help would be appreciated.

Thanks,

Andy

[AndyColeman]

Update - It looks like the information is there but it is only listing 10 names and some columns are missing names next to them which is not good as I can't work out who is who.