Customer Resolve/Cancel Call via portal?

[ljbrown]

Can the portal be set up to allow a customer to resolve and/or cancel their own requests if the issue resolves itself or they decide its no longer required? Can't seem to find an option available so any advice would be most welcomed.

Thanks,

Lucy

[Steve G]

Hi @ljbrown,

Please see the Cancel Service Requests Through Portals Wiki Page for information regarding cancelling requests through the Service and Customer portals.

Thanks,

Steve

[ljbrown]

That's great thanks Steve!