carlt Posted October 19, 2017 Posted October 19, 2017 Hi Is there an API method that will return the type of entries that would appear in the request timeline? Ideally I'm after the data that would be in the h_buz_activities database table - preferably filtering that data directly rather than having to supply a request or an activityStream ID. Thanks
Victor Posted November 2, 2017 Posted November 2, 2017 @carlt as far as I know there is no API to return these... I'll ask dev team to confirm... To make sure I understand this right, you are referring to timeline entry types that are displayed in the "Filter" list...
carlt Posted November 2, 2017 Author Posted November 2, 2017 @Victor not sure what "Filter list" you mean but as I said above, it's the kind of data that's in the h_buz_activities table i.e. a list of actions that have happened to all requests between a given time period - so datetime of assign, update, email, resolve, close etc. and who carried out the action
Victor Posted November 2, 2017 Posted November 2, 2017 @carlt 18 minutes ago, carlt said: it's the kind of data that's in the h_buz_activities table Yes, this is what I mean by Filter list... These values are not available to be retrieved by an API. They are passed directly (hardcoded in the UI) to the activity stream APIs...
carlt Posted November 2, 2017 Author Posted November 2, 2017 @Victor ok, so no API that lists all actions. I presume there is one that would list the actions on a given request if an ID was passed to it? Thanks
Victor Posted November 2, 2017 Posted November 2, 2017 @carlt yes, activityStreamQuery will return what you need but there would a bit of work to extract this information from this API response...
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