Jump to content

Recommended Posts

Posted

Hi 

Is there an API method that will return the type of entries that would appear in the request timeline?

Ideally I'm after the data that would be in the h_buz_activities database table - preferably filtering that data directly rather than having to supply a request or an activityStream ID.

Thanks

  • 2 weeks later...
Posted

@carlt as far as I know there is no API to return these... I'll ask dev team to confirm...

To make sure I understand this right, you are referring to timeline entry types that are displayed in the "Filter" list... 

Posted

@Victor not sure what "Filter list" you mean but as I said above, it's the kind of data that's in the h_buz_activities table i.e. a list of actions that have happened to all requests between a given time period - so datetime of assign, update, email, resolve, close etc. and who carried out the action

Posted

@carlt 

18 minutes ago, carlt said:

it's the kind of data that's in the h_buz_activities table

Yes, this is what I mean by Filter list...

image.png

These values are not available to be retrieved by an API. They are passed directly (hardcoded in the UI) to the activity stream APIs...

Posted

@Victor ok, so no API that lists all actions. I presume there is one that would list the actions on a given request if an ID was passed to it?

Thanks

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...