API method call to return entries in the timeline

[carlt]

Hi 

Is there an API method that will return the type of entries that would appear in the request timeline?

Ideally I'm after the data that would be in the h_buz_activities database table - preferably filtering that data directly rather than having to supply a request or an activityStream ID.

Thanks

[Victor]

@carlt as far as I know there is no API to return these... I'll ask dev team to confirm...

To make sure I understand this right, you are referring to timeline entry types that are displayed in the "Filter" list... 

[carlt]

@Victor not sure what "Filter list" you mean but as I said above, it's the kind of data that's in the h_buz_activities table i.e. a list of actions that have happened to all requests between a given time period - so datetime of assign, update, email, resolve, close etc. and who carried out the action

[Victor]

@carlt 

18 minutes ago, carlt said:

it's the kind of data that's in the h_buz_activities table

Yes, this is what I mean by Filter list...

These values are not available to be retrieved by an API. They are passed directly (hardcoded in the UI) to the activity stream APIs...

[carlt]

@Victor ok, so no API that lists all actions. I presume there is one that would list the actions on a given request if an ID was passed to it?

Thanks

[Victor]

@carlt yes, activityStreamQuery will return what you need but there would a bit of work to extract this information from this API response...