Suspend Wait for Schedule

[chrisnutt]

Hi All,

In our change process, once a change is approved the schedule needs to be added to get it on the change calendar etc. At the moment, I am doing this by locking all actions except schedule and then creating a human task to say that it is scheduled. We've been live for about 2 and a half weeks and I have already lost count of the times people have come to me asking why the process hasn't moved on after they have scheduled it.

Please can a Suspend -> Wait for Schedule option be added?

Thanks

Chris

[chrisnutt]

Can I get a reply from someone at Hornbill on this?

Should I move the topic to the main Service Manager forum?

Chris

[Victor]

@chrisnutt I don't think is the wrong forum section... but I moved this to Service Manager now, maybe it will get more exposure there  

[Guest Chaz]

@chrisnutt this is actually already possible, it's just not under the Request entity, but the Change Request entity as it's limited to that and the Release request types:

 

[chrisnutt]

@Victor Thanks!

@Chaz Thanks! Very useful. I will take a look at this.

Chris