chrisnutt Posted October 19, 2017 Share Posted October 19, 2017 Hi All, In our change process, once a change is approved the schedule needs to be added to get it on the change calendar etc. At the moment, I am doing this by locking all actions except schedule and then creating a human task to say that it is scheduled. We've been live for about 2 and a half weeks and I have already lost count of the times people have come to me asking why the process hasn't moved on after they have scheduled it. Please can a Suspend -> Wait for Schedule option be added? Thanks Chris Link to comment Share on other sites More sharing options...
chrisnutt Posted October 24, 2017 Author Share Posted October 24, 2017 Can I get a reply from someone at Hornbill on this? Should I move the topic to the main Service Manager forum? Chris Link to comment Share on other sites More sharing options...
Victor Posted October 24, 2017 Share Posted October 24, 2017 @chrisnutt I don't think is the wrong forum section... but I moved this to Service Manager now, maybe it will get more exposure there Link to comment Share on other sites More sharing options...
Guest Chaz Posted October 24, 2017 Share Posted October 24, 2017 @chrisnutt this is actually already possible, it's just not under the Request entity, but the Change Request entity as it's limited to that and the Release request types: Link to comment Share on other sites More sharing options...
chrisnutt Posted October 24, 2017 Author Share Posted October 24, 2017 @Victor Thanks! @Chaz Thanks! Very useful. I will take a look at this. Chris Link to comment Share on other sites More sharing options...
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