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Request improve search for apply email to ticket


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We've found that the search on applying an email to a ticket is limited to SR and IN numbers only.

It would be improved a lot if you could do a text search there so you don't have to switch to the request list, copy the IN or SR number and paste it into the search field.


18-Oct-17 11-05-27.jpg

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  • 2 weeks later...

You said you would like a text search on the Apply Email to Request form.

Do you mean that you would like  a free text search to match on the Summary / Description of existing requests? Instead of only being able to use the Request ID?



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