Request improve search for apply email to ticket

[Bluegate]

We've found that the search on applying an email to a ticket is limited to SR and IN numbers only.

It would be improved a lot if you could do a text search there so you don't have to switch to the request list, copy the IN or SR number and paste it into the search field.

Thanks.

[Guest Chaz]

@Bluegate just to confirm, you mean that it doesn't automatically pick up the Request ID for any types other than INs and SRs? I'll get this raised with development.

[Ryan]

You said you would like a text search on the Apply Email to Request form.

Do you mean that you would like  a free text search to match on the Summary / Description of existing requests? Instead of only being able to use the Request ID?

Thanks,

Ryan