JBasey Posted October 17, 2017 Posted October 17, 2017 Hi All, I'm doing some dashboards and i'd like to know if there is a way to select requests of child teams? For example our IT operations hornbill organisational team contains five child teams who each resolve support requests. if i wanted a dashboard to show how many incidents and service requests were raised by the whole division could i run a dashboard that picked up and combined the tickets from all child teams? I suspect i'd need to do a report for this but as im really getting a lot of use from the dashboards i thought it was worth asking. Thanks James
Lyonel Posted October 18, 2017 Posted October 18, 2017 Hi @JBasey, You have multiple options: 1. Create a measure and work on the conditions to filter on you specific teams, then add "Request Type" in the additional fields. Then create a widget based on that measure "grouped by" request type 2. Create a widget of type "List of Counters" and create 2 entries (Service Request / Incidents) and then work on the where clause to filter on the teams Hope this helps.
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