FAQs

[Prathmesh Patel]

Hi, is there a way we can track how may times an FAQ has been read/viewed and who by?

 

 

[Darren Rose]

We use the data within the h_itsm_faqs table to get the number of views and the feedback count. 

I don't think you can see who is viewing, but Hornbill may be able to correct me on that one

 

thanks 

[Guest NadeemMazhar]

Hi @Prathmesh Patel,

 

Within the application, if you click on the application Service Manager, and select a Service where a FAQ is stored. If you go to the FAQ tab, you will see a list of FAQs that have been created, with the respected stats which include likes, dislikes and views. Currently, we cannot view who the FAQs have been read by. 

 

Kind regards

Nadeem

[Prathmesh Patel]

Thanks Nadeem. I suppose you cant see who its view by?

Is there any reports that be run via the wigets on this?

[Victor]

@Prathmesh Patel 
 

On 17/10/2017 at 1:37 PM, Prathmesh Patel said:

Thanks Nadeem. I suppose you cant see who its view by?

 

On 17/10/2017 at 1:26 PM, NadeemMazhar said:

Currently, we cannot view who the FAQs have been read by. 

What reports you have in mind (assuming they not related to who has been viewing)?