AndyColeman Posted October 16, 2017 Share Posted October 16, 2017 Hi,our hornbill service manager has crashed with no errors. When trying to get on any service manager page, it just spins round and does not load. Other external websites work fine. Is this just us or is this a general issue? Thanks, Andy Coleman Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted October 16, 2017 Share Posted October 16, 2017 We also look like we are down & out Link to comment Share on other sites More sharing options...
Muneer Posted October 16, 2017 Share Posted October 16, 2017 Down and out here too Link to comment Share on other sites More sharing options...
TrevorKillick Posted October 16, 2017 Share Posted October 16, 2017 All We are urgently looking into this we will provide an update as soon as we have one. Apologies for the inconvenience. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
chrisnutt Posted October 16, 2017 Share Posted October 16, 2017 Yes, we are having the same. I was also getting the same error accessing the forum too: Error 520: Ray ID: 3aeb149dac8035a8 • 2017-10-16 12:39:22 UTC and Ray ID: 3aeb150a68aa69ef • 2017-10-16 12:39:40 UTC Web server is returning an unknown error. It says Cloudflare is working but the host live.hornbill.com is not. Service Manager came back briefly but went again shortly afterward. The forum is working if you can read this! Chris Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 16, 2017 Share Posted October 16, 2017 We are also affected. Cheers Martyn Link to comment Share on other sites More sharing options...
JBasey Posted October 16, 2017 Share Posted October 16, 2017 Us too. thanks James Link to comment Share on other sites More sharing options...
AndyColeman Posted October 16, 2017 Author Share Posted October 16, 2017 We are back up Link to comment Share on other sites More sharing options...
TrevorKillick Posted October 16, 2017 Share Posted October 16, 2017 All Latest update from our Network Team: We have identified the problem as a large routing issue to the data centre which holds your instance. We are working with our data centre to resolve the issue and will provide updates every 30 minutes until resolve. We are currently seeing a recovery of network traffic to our Data Centre so it looks like its now recovering. Again we apologies for the inconvenience. Kind Regards Trevor Killick 1 Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted October 16, 2017 Share Posted October 16, 2017 We seem to be all up & running our end now. 1 Link to comment Share on other sites More sharing options...
TrevorKillick Posted October 16, 2017 Share Posted October 16, 2017 Our Datacenter has now confirmed the networking issue has been resolved. Please let us know if you are still experiencing any issues. Kind Regards Trevor Killick 2 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 16, 2017 Share Posted October 16, 2017 Seems to be working and stable now. Cheers Martyn Link to comment Share on other sites More sharing options...
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