Jump to content

Recommended Posts

Posted

HI,

I would like to allow users to raise new change requests from the self service portal. However the catalog item does not appear when I login onto the service portal. It just reads "There are currently no Catalogs or Requests against this Service". The catalog item I created was under the change request tab on the request config.

Strangley, if I then create a new catalog item under the service request tab, when I go onto the portal I can see both the service request and the change request items?

The catalog items are set to "published" and the portal visibility is turned on. Any help greatly appreciated.

Thanks

 

  • 3 weeks later...
Posted
On 10/16/2017 at 1:35 PM, Ehsan said:

Hi @Muneer,

This behaviour is controlled via an Application Setting. You can enable visibility of Change Requests in the Portal through the Admin Tool (https://admin.hornbill.com/charnwoodbc/settings/application/com.hornbill.servicemanager/).

Screen Shot 2017-10-16 at 13.36.49.png

Hope this helps.

Thanks,

Ehsan

I was struggling to get changes to appear, and the forum comes to the rescue. again. 

Thanks

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...