Jump to content

Raising Change Request from Portal


Recommended Posts


I would like to allow users to raise new change requests from the self service portal. However the catalog item does not appear when I login onto the service portal. It just reads "There are currently no Catalogs or Requests against this Service". The catalog item I created was under the change request tab on the request config.

Strangley, if I then create a new catalog item under the service request tab, when I go onto the portal I can see both the service request and the change request items?

The catalog items are set to "published" and the portal visibility is turned on. Any help greatly appreciated.



Link to comment
Share on other sites

  • 3 weeks later...
On 10/16/2017 at 1:35 PM, Ehsan said:

Hi @Muneer,

This behaviour is controlled via an Application Setting. You can enable visibility of Change Requests in the Portal through the Admin Tool (https://admin.hornbill.com/charnwoodbc/settings/application/com.hornbill.servicemanager/).

Screen Shot 2017-10-16 at 13.36.49.png

Hope this helps.



I was struggling to get changes to appear, and the forum comes to the rescue. again. 


Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...