Raising Change Request from Portal

[Muneer]

HI,

I would like to allow users to raise new change requests from the self service portal. However the catalog item does not appear when I login onto the service portal. It just reads "There are currently no Catalogs or Requests against this Service". The catalog item I created was under the change request tab on the request config.

Strangley, if I then create a new catalog item under the service request tab, when I go onto the portal I can see both the service request and the change request items?

The catalog items are set to "published" and the portal visibility is turned on. Any help greatly appreciated.

Thanks

 

[Guest Ehsan]

Hi @Muneer,

This behaviour is controlled via an Application Setting. You can enable visibility of Change Requests in the Portal through the Admin Tool (https://admin.hornbill.com/charnwoodbc/settings/application/com.hornbill.servicemanager/).

Hope this helps.

Thanks,

Ehsan

[Muneer]

Thats fixed it, thanks for the quick response.

[Darren Rose]

On 10/16/2017 at 1:35 PM, Ehsan said:

Hi @Muneer,

This behaviour is controlled via an Application Setting. You can enable visibility of Change Requests in the Portal through the Admin Tool (https://admin.hornbill.com/charnwoodbc/settings/application/com.hornbill.servicemanager/).

Hope this helps.

Thanks,

Ehsan

I was struggling to get changes to appear, and the forum comes to the rescue. again. 

Thanks