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Not sending SLA Reminders if SLA was met


SJEaton
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Hi

In our 'I Want to Recruit' service we have an SLA reminder set up to generate 2 hours before a target.   This is however still being sent by the system even if the SLA was met which is confusing the request owners. Is this how the system is set up?  I would have thought it would know not to send reminders if the SLA has been met?

Thanks, Sam

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Hi @SJEaton,

The reminder emails are only be sent if the target is still active, as long as you have marked the response or fix timers in your business process (example of response completion shown in screenshot in the node "Stop Response Timer") then the underlying timer will be stopped and no further reminder actions should be fired.

Kind Regards,

Dave.

 image.png

 

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