SJEaton Posted October 16, 2017 Share Posted October 16, 2017 Hi In our 'I Want to Recruit' service we have an SLA reminder set up to generate 2 hours before a target. This is however still being sent by the system even if the SLA was met which is confusing the request owners. Is this how the system is set up? I would have thought it would know not to send reminders if the SLA has been met? Thanks, Sam Link to comment Share on other sites More sharing options...
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