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Lifespan Settings


SJEaton
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@SJEaton, @James Ainsworth

This would be something we would also be interested in as well. I presume the calculation would also take into account the Working Time Calendar linked to the request via the current Service Level, so that it can take in to account Bank/Public Holidays as well as weekends?

Cheers

Martyn

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  • 1 year later...

@James Ainsworth Can I check if there has been any progress on this please?  Currently, when you use the On Hold button from Pending Activity, it automatically sets the hold date as 7 Days in future.  As we count our SLA in working days, users have to use the sub-status activity a week prior to any BH then complete the Pending activity to On Hold.  This causes extra work load plus some users forget to use the sub status option and use the standard activity causing Requests to come off hold on a Bank Holiday.  On our in-house system, we have addressed this issue using the following as an example:
INSERT INTO LE_NON_WORKING_DAYS VALUES(to_date('19/04/2019','22/04/2019','DD/MM/YYYY'));
COMMIT;

Many thanks.

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