JBasey Posted October 11, 2017 Share Posted October 11, 2017 Hi All, We have recently moved to service manager from supportworks. Previously our service desk arranged their work into various queues which were in effect user accounts named things like "application requests" or "new users" or "purchases". Thoughout the day the service desk staff would assign incoming work to these queues and a service desk agent would be tasked with managing that queue for the day or week. My question is what's the best way of organising incoming incidents or requests into groups that I can then assign my service desk staff to work through? Thanks Link to comment Share on other sites More sharing options...
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