ShalilK Posted October 11, 2017 Posted October 11, 2017 Hi, I am trying to tidy up our Hornbill instance before we go live by deleting all service requests. I get a connection error running the hornbillCleaner_w32.exe, whereby I cannot establish the connection to the host (host has failed to respond). Please see attached screenshot. Any ideas on the error? Regards Shalil HornbillError.docx
ShalilK Posted October 11, 2017 Author Posted October 11, 2017 Hi Conor, The admin user name and password details are correct in the conf file. To check the validity, I managed to login to our instance using the same credentials. Regards Shalil
Victor Posted October 11, 2017 Posted October 11, 2017 Thread moved from Supportworks to Hornbill section
Conor Posted October 11, 2017 Posted October 11, 2017 Hi Shalil Glad you saw my last post before it moved, can you also try the below instructions from the wiki: HTTP Proxies If you use a proxy for all of your internet traffic, the HTTP_PROXY Environment variable needs to be set. The https_proxy environment variable holds the hostname or IP address of your proxy server. It is a standard environment variable and like any such variable, the specific steps you use to set it depends on your operating system. For windows machines, it can be set from the command line using the following: set HTTP_PROXY=HOST:PORT Where "HOST" is the IP address or host name of your Proxy Server and "PORT" is the specific port number.
ShalilK Posted October 11, 2017 Author Posted October 11, 2017 That did the trick Conor! Thank you. 1
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