Admin user lost license

[chrisnutt]

Hi All,

Something a bit silly has happened! The admin user in our instance, which was a full user (Type = User) got set to Basic to try and free up some licenses in our system. That didn't work but now the admin user cannot be set back to a full user because of the license issue. This is having the effect of breaking our LDAP user import.

Can someone from Hornbill set it back to the full user type?

Thanks in advance (and very sorry!)

Chris

[TrevorKillick]

@chrisnutt

Can you confirm the user in question was the user id 'admin' ?

Kind Regards

Trevor Killick

[chrisnutt]

Hi Trevor,

Yes, I can confirm that the user we are talking about is the one known as 'admin' or 'System Administrator'

Thank you very much!

Chris

[TrevorKillick]

@chrisnutt

We have made the change to the Admin account you should now be able to login.

We will remove the ability to change the type for the user account 'admin' in the future. 

Kind Regards

Trevor Killick

[chrisnutt]

Brilliant. Thank you very much.

I appreciate the speedy turn-around.

Chris

[Lyonel]

On 10/10/2017 at 12:43 PM, TrevorKillick said:

@chrisnutt

We have made the change to the Admin account you should now be able to login.

We will remove the ability to change the type for the user account 'admin' in the future. 

Kind Regards

Trevor Killick

Good idea @TrevorKillick !