Personal Snippets

[SJEaton]

Hi

We have set up some personal snippets via 'compose email' but when we select the snippet it isn't embedding into the body of the email.  Is there an issue with this?

Sam

[Guest Ehsan]

Hi @SJEaton,

Could you please elaborate on the issue that you're experiencing?

I created a Snippet as below and made it available to Myself only.

In the Email action, I chose the option to use the Snippet that I had created.

Doing so, then inserted the Snippet into the message area.

This is another example where I already had some text in the message area and the Snippet content is appended to the message.

 

[SJEaton]

Yes I've created the snippet but when I then select insert snippet and select the snippet it doesn't append it to the message.  Its hard to send screenshots as its just a blank message

[Guest Ehsan]

@SJEaton That makes sense! 

Is it possible to share the content of your Snippet? Perhaps there is a character or a pattern as such, that is causing the issue. Which browser are you using?

[SJEaton]

Using Internet Explorer. See snippet content below

[Guest Ehsan]

@SJEaton,

Right, I was looking at the Snippets feature within the Email action in a Request  The above screenshot relates to the Mailboxes feature. We will take a look and get back to you.

 

[Daniel Dekel]

Hi @SJEaton,

We've identified a problem in IE and Edge. Will work on the issue and let you know when is done.

Thank you,

Daniel.

[SJEaton]

OK thanks

[Daniel Dekel]

Hi @SJEaton,

We've found the problem and is now fixed. The fix will be in the next Collaboration Core build.

Thanks,

Daniel

[SJEaton]

Great, thanks.  Any ideas of when this will be released?

[Daniel Dekel]

@SJEaton,

If we don't find any further issues in the build, you will have it on Thursday, probably at noon time.

Daniel.

[SJEaton]

OK great, thanks

[SJEaton]

All fixed, thanks

[Daniel Dekel]

Happy to hear ;-)

Thanks!