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Posted

Hi

We have set up some personal snippets via 'compose email' but when we select the snippet it isn't embedding into the body of the email.  Is there an issue with this?

Sam

Posted

Hi @SJEaton,

Could you please elaborate on the issue that you're experiencing?

I created a Snippet as below and made it available to Myself only.

Screen Shot 2017-10-10 at 11.51.09.png

In the Email action, I chose the option to use the Snippet that I had created.

Screen Shot 2017-10-10 at 11.51.22.png

Doing so, then inserted the Snippet into the message area.

Screen Shot 2017-10-10 at 11.51.32.png

This is another example where I already had some text in the message area and the Snippet content is appended to the message.

Screen Shot 2017-10-10 at 11.54.03.png

 

Posted

Yes I've created the snippet but when I then select insert snippet and select the snippet it doesn't append it to the message.  Its hard to send screenshots as its just a blank message

Posted

@SJEaton That makes sense! :D

Is it possible to share the content of your Snippet? Perhaps there is a character or a pattern as such, that is causing the issue. Which browser are you using?

Posted

@SJEaton,

Right, I was looking at the Snippets feature within the Email action in a Request :) The above screenshot relates to the Mailboxes feature. We will take a look and get back to you.

 

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