SJEaton Posted October 10, 2017 Posted October 10, 2017 Hi We have set up some personal snippets via 'compose email' but when we select the snippet it isn't embedding into the body of the email. Is there an issue with this? Sam
Guest Ehsan Posted October 10, 2017 Posted October 10, 2017 Hi @SJEaton, Could you please elaborate on the issue that you're experiencing? I created a Snippet as below and made it available to Myself only. In the Email action, I chose the option to use the Snippet that I had created. Doing so, then inserted the Snippet into the message area. This is another example where I already had some text in the message area and the Snippet content is appended to the message.
SJEaton Posted October 10, 2017 Author Posted October 10, 2017 Yes I've created the snippet but when I then select insert snippet and select the snippet it doesn't append it to the message. Its hard to send screenshots as its just a blank message
Guest Ehsan Posted October 10, 2017 Posted October 10, 2017 @SJEaton That makes sense! Is it possible to share the content of your Snippet? Perhaps there is a character or a pattern as such, that is causing the issue. Which browser are you using?
SJEaton Posted October 10, 2017 Author Posted October 10, 2017 Using Internet Explorer. See snippet content below
Guest Ehsan Posted October 10, 2017 Posted October 10, 2017 @SJEaton, Right, I was looking at the Snippets feature within the Email action in a Request The above screenshot relates to the Mailboxes feature. We will take a look and get back to you.
Daniel Dekel Posted October 10, 2017 Posted October 10, 2017 Hi @SJEaton, We've identified a problem in IE and Edge. Will work on the issue and let you know when is done. Thank you, Daniel.
Daniel Dekel Posted October 10, 2017 Posted October 10, 2017 Hi @SJEaton, We've found the problem and is now fixed. The fix will be in the next Collaboration Core build. Thanks, Daniel
SJEaton Posted October 10, 2017 Author Posted October 10, 2017 Great, thanks. Any ideas of when this will be released?
Daniel Dekel Posted October 10, 2017 Posted October 10, 2017 @SJEaton, If we don't find any further issues in the build, you will have it on Thursday, probably at noon time. Daniel.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now