Add/Remove Service Subscriber BPM Node

[Martyn Houghton]

Is it possible to both add and remove a service subscription for an external organisation through the BPM workflow?

We are looking at implementing a process where an organisation will be given access to a service for a temporary period of time in order for them to do UAT project testing.

I am looking at using a Service Request to add the subscription, put on hold for the period of time and then on off-hold remove the subscription, so in essence there is no manual intervention or someone having to remember to remove a subscription to the service.

Cheers

Martyn

[Guest Ehsan]

Hi @Martyn Houghton,

That sounds like an interesting concept and a reasonable requirement. It would sure be possible. I will speak to the team about this and get back to you.

Thanks,

Ehsan

[Martyn Houghton]

@Ehsan, @James Ainsworth

Moving on from my earlier requirement, we are also now looking at using service request/change control workflow to manage all additions and removals of subscriptions. As such we would also need the ability to do this at the catalog level as well as service level.

Cheers

Martyn

[Aaron Summers]

+1 - This is very interesting idea and definitely a big beneficial for us too.

+1 from @samwoo too

[Martyn Houghton]

@Ehsan

Is there any update on this being provided?

Cheers

Martyn

[Guest Ehsan]

@Martyn Houghton,

This enhancement request is still in our queue and is going through the planning stage. Unfortunately it has not moved up in the priority list as yet.

[Martyn Houghton]

@Ehsan

Thanks for the update. This is a growing priority for us so that we can use Hornbill to administer itself and provide a change control audit for subscriptions.

Cheers

Martyn