Dan Munns Posted October 9, 2017 Share Posted October 9, 2017 Hi all, I know that this isn't possible at the moment so I am hoping I can raise an enhancement request here. I would like to be able to control access to service catalog items on a per item basis rather than at service level. In our scenario, the service desk will be responsible for triage and resolution of the ticket but not everyone in the business uses the platform and so only a select subset of users need to be able to see / raise tickets. At the moment I am having to create new services and allow access to the users plus add the service desk as the supporting team where as I would like to be able to have the catalog item under our incidents tile but only be accessible be the approved users. I am trying to not have lots of different services all supported by the same team. I was thinking that if the catalog item isn't modified to explicitly mention a supporting team or subscribed users the service options take precedent but you could modify the supporting teams and subscribers should the need arise. Anyone got any input / feedback on this? Thanks Dan Link to comment Share on other sites More sharing options...
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