h_itsm_faqs table

[Joyce]

Hi @Bob Dickinson,

Is there a way to find out, who put a feedback score (Feedback Count
) on FAQ from h_itsm_faqs?

As some of the FAQ have receive negative counts, we would like to improve them, hence we would like to contact the user, and investigate why they didn't find it useful. Is there another table link to this table, which record user name or ID?

 

Thanks.

 

Regards,

Joyce

[Guest]

Hi @Joyce

There is a table called h_itsm_faqs_feedback - this wills store the information about who provided the feedback under the column name "h_user_id".

You can join it back to the original FAQ (in the table h_itsm_faqs) using the attribute h_faq_id

Hope this helps

Bob

[Joyce]

Thanks @Bob Dickinson. It works great.