Unable to Access HB

[Michael Sharp]

Hi,

We're unable to access Hornbill, initially I tried the admin portal and received this:

Failed to initialize application Operation timed out after 10008 milliseconds with 0 out of -1 bytes received

Please contact you system administrator or click here to try again

 

Now all of my agents are unable to access Service Manager with "unable to connect to server".

 

This has happened twice now during peak periods recently.

Regards,

 

Mike.

[Michael Sharp]

This is now working again......?

[Victor]

@Michael Sharp apologies for the service disruption. We are currently investigating what caused it and we will update you as soon as possible.