Michael Sharp Posted September 28, 2017 Share Posted September 28, 2017 Hi all, Is it possible to generate a notification for a team or owner of a ticket when an auto response is posted to a ticket? This is when an email has been sent from the ticket and returned by the user via a routing rule. At the moment, emails received onto the ticket are being missed by our engineers. Regards and thanks, Mike. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now