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New Update: Hornbill Service Manager (1063)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1063) has been released to live.

Change Log for this release are as follows:


  • The source email is now marked as read when successfully performing the option to "Raise Request" through the Email view {CH00146771}
  • Raising a Request from a post can now automatically reply with a comment containing the summary and ID {CH00147765}
  • You can now send email notifications through the BMP to multiple email addresses at once (separated by a comma) {CH00146421}
  • Set your BPM to "Wait for Linked Services" {CH00146570}
  • Add Connections while raising a Request {CH00138789}
  • Its now possible to add a new Contact while raising a Request through Progressive Capture {CH00136899}
  • You can now view a customer's Requests through their profile {CH00142281}
  • Team members who are not allowed to be assigned requests, will no longer receive a notification when a Request is assigned to their team {CH00146577}
  • Email Notifications through the BPM now allow you to supply a mailbox’s from address (where there are multiple email addresses) {CH00146421}
  • "Get Request Information > Customer Details" BPM automated task now returns Organizational Data relating to a customer
  • Filtering the list of Services in Progressive Capture now performs an exact match on Service Category {PM00148431}
  • Unable to create custom view if you added Sites as a condition {PM00148367}
  • Linked Services tab was not visible on the Request page {PM00148347}
  • Added wildcard search back to the Progressive Capture Sites form {PM00148315}
  • Improvements to the layout when applying emails to Requests. You can now collapse the edit email or attachment boxes to give you more space {PM00148304}
  • Services subscribed via "All Contacts" were not available to analysts in Progressive Capture {PM00148226}
  • When changing the Site against a Request, an autocomplete is now shown to help filter the list of values {PM00148225}
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