Catherine Posted September 27, 2017 Share Posted September 27, 2017 We generally struggle to find customers incidents if they don't have the call number. It has been suggested that we use the view function and the add a view for all calls for *username* where the customer name is the name you need to find I have instances where this doesn't work either and we can't locate the users calls. Whilst no calls are displayed for the customer we can find the incident, if they have the number Does anyone have a solution? clearly the the search / view facility doesn't work for us. It's quite frustrating Link to comment Share on other sites More sharing options...
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