Email Template error

[ljbrown]

Hi,

We have a number of calls which are failing to move onto the next stage of the BPM due to an email template error (see attached).

I have double checked the BPM and email template and everything appears to be ok, I have tried applying a different template and reverting back to the correct one but it is still failing. Am I missing something?

Thanks,

Lucy

[Steven Boardman]

Hi @ljbrown

It all looks ok based on the screen shots provided, perhaps the quickest route as you have premier support is to log an issue so we can look at this with you:

https://www.hornbill.com/support/

Thanks

Steve