ljbrown Posted September 26, 2017 Share Posted September 26, 2017 Hi, We have a number of calls which are failing to move onto the next stage of the BPM due to an email template error (see attached). I have double checked the BPM and email template and everything appears to be ok, I have tried applying a different template and reverting back to the correct one but it is still failing. Am I missing something? Thanks, Lucy Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 28, 2017 Share Posted September 28, 2017 Hi @ljbrown It all looks ok based on the screen shots provided, perhaps the quickest route as you have premier support is to log an issue so we can look at this with you: https://www.hornbill.com/support/ Thanks Steve Link to comment Share on other sites More sharing options...
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